Brompton Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Brompton Man And Van provides moving, delivery, and associated van service support to customers within the United Kingdom. By placing a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. This page is intended to be clear and practical, so that the scope of the Brompton Man and Van service is understood before any job starts.

For the purposes of these terms, references to “we”, “us”, and “our” mean Brompton Man And Van, and references to “you” or “the customer” mean the individual, business, or organisation requesting the service. Our services may include loading, unloading, transport, collection, delivery, furniture handling, and related labour, depending on the booking details. These terms apply to all standard jobs unless we agree otherwise in writing.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force where permitted by law. We may update these terms from time to time to reflect changes in law, operational requirements, or service standards. The version in force at the time of your booking will normally apply to that job, unless a later written agreement states differently.

Booking process begins when you provide accurate details about the items to be moved, pickup and delivery addresses, access conditions, dates, and any special handling requirements. A quote is normally based on the information you provide, including estimated load size, distance, time required, number of staff, and any additional services requested. If the details later change, the price, vehicle size, staffing, or schedule may need to be revised.

A booking is only confirmed when we accept your request and, where required, receive any deposit or advance payment. We may decline or postpone a booking if we are unable to provide the service safely, if the requested timing is unavailable, or if the information supplied is incomplete or inaccurate. The man and van booking should be treated as provisional until written confirmation is issued by us.

It is your responsibility to ensure that the collection and delivery locations are accessible, safe, and suitable for the agreed work. This includes parking arrangements, lift availability, stair access, restrictions on vehicle size, and permission to enter the relevant premises. If our team encounters access problems not disclosed during booking, additional charges, waiting time fees, rescheduling, or cancellation charges may apply.

Any estimates given before inspection are based on the information provided by you and may be adjusted if the actual requirements differ on the day. We will make reasonable efforts to keep to agreed arrival windows, but times are estimates rather than guarantees unless we expressly agree a fixed time in writing. Delays caused by traffic, weather, access restrictions, or events outside our control do not automatically create liability on our part.

Payments must be made in the method and currency agreed at booking or on the invoice. Unless stated otherwise, all prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the status of the service and the quotation provided. Any deposit paid may be non-refundable where clearly stated, particularly where resources, vehicle allocation, or staff time have already been reserved.

Payment is due in full upon completion of the service unless we have agreed an alternative credit arrangement in writing. We may require payment in advance for certain jobs, including short-notice bookings, large items, or work involving disposal, storage transfer, or out-of-hours attendance. If payment is not received when due, we may suspend work, withhold delivery, or charge reasonable recovery costs permitted by law.

Additional charges may apply where the work exceeds the original quotation because of extra stops, increased volume, waiting time, difficult access, lifting over unusual obstacles, staircase moves, dismantling, reassembly, or other tasks not included in the original scope. If we identify such changes during the job, we may update the price and seek your approval before continuing where reasonably practical. The Brompton Man And Van service is priced on the understanding that the information supplied is accurate and complete.

Cancellations should be made as soon as possible if you no longer require the service. Where a booking is cancelled by you, the amount refundable, if any, will depend on the notice given, the stage of preparation, and any costs already incurred. Cancellations made with sufficient notice may qualify for a refund of sums paid, minus any non-refundable deposit or administrative charges clearly stated at the time of booking.

If you cancel at short notice, or fail to provide access so that the service cannot proceed, we may charge a reasonable cancellation fee to cover vehicle allocation, staff time, and associated losses. If we have already commenced travel or arrived at the location, the service may be treated as partly performed and charges may still apply. Any refund, where due, will be processed using the original payment method where practicable.

Our responsibilities and liability are limited to performing the service with reasonable care and skill. We will take reasonable steps to handle items carefully, but you remain responsible for ensuring that goods are suitably packed, labelled, and ready for transport unless packing has been expressly included in the booking. Fragile, high-value, sentimental, or specialist items should be declared in advance so that appropriate arrangements can be considered.

We are not responsible for loss or damage arising from inadequate packing, inherent weakness in the item, hidden defects, improper assembly, unsecured contents, or instructions given by the customer that lead to the damage complained of. We are also not liable for delays or non-performance caused by circumstances beyond our reasonable control, including severe weather, accidents, road closures, industrial action, fire, flood, or disruptions to utilities or public infrastructure.

If we are found liable for direct loss or damage, our liability will be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear and depreciation, and subject to any applicable statutory limits. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Nothing in these terms affects your statutory rights as a consumer.

Waste regulations apply where the service involves removal, clearance, disposal, or transport of unwanted items. We will only collect, handle, or dispose of waste in accordance with applicable UK environmental and duty-of-care rules. You must not place hazardous, illegal, or prohibited materials in the load unless we have expressly agreed to deal with them and have the required permissions, licences, or facilities to do so.

Typical prohibited items may include asbestos, chemicals, gas cylinders, oils, solvents, contaminated materials, medical waste, batteries requiring special handling, and anything classified as hazardous under applicable regulations. If such items are discovered during the job and were not declared in advance, we may refuse to move them, charge for wasted time, or end the job if continuing would create a legal or safety risk. The customer must disclose all unusual or potentially regulated materials before the service begins.

Where items are taken for disposal, you confirm that you have the right to authorise their removal and that you understand that reuse, recycling, recovery, or lawful disposal may occur according to the most suitable route available. We may require you to separate waste streams, provide evidence of ownership, or sign confirmation that the items being removed are lawfully released. You remain responsible for ensuring that your disposal instructions do not breach any law or third-party rights.

Customer obligations include providing accurate information, ensuring lawful access to the property, being available or represented at the agreed time, and confirming any special risks before the job starts. You must secure pets, children, valuables, and personal documents in advance, as our team cannot be responsible for supervising them. You are also expected to obtain any required permissions from landlords, building management, neighbours, or local authorities where relevant.

Unless we have agreed to pack or dismantle items, you should ensure goods are ready for safe lifting and transport. Any boxes should be closed securely, and loose contents should be packed so they will not shift during transit. We may refuse to move items that appear unsafe, overloaded, leaking, unstable, or likely to cause damage to other property, the vehicle, or our team.

Complaints should be raised promptly so we can investigate while the facts are fresh. Please provide a clear description of the issue, the date, the service location, and the item or activity involved. Where a complaint concerns damage or missing items, you should notify us as soon as reasonably possible after discovery and before the affected item is altered, repaired, or disposed of, unless urgent action is necessary to prevent further harm.

If a claim is made, we may request evidence such as photographs, invoices, proof of ownership, and details of the packing method or access conditions. You must give us a reasonable opportunity to inspect the issue and, where appropriate, to inspect or recover the item before any repairs are made. Failure to preserve evidence may affect our ability to assess the claim fairly.

Insurance is maintained by us where appropriate for the nature of the work we undertake, but it does not replace the need for sensible packing, truthful disclosure, and careful preparation by the customer. Insurance cover, where applicable, is subject to policy terms, exclusions, deductibles, and claim procedures. You may wish to arrange your own cover for especially valuable or fragile goods. This is particularly relevant for items with high replacement value or unusual handling needs.

Governing law and jurisdiction for these terms are those of England and Wales, unless mandatory law requires otherwise. Any dispute arising from or connected to the service, quotation, booking, or these terms will be handled under the applicable courts of England and Wales. If the service is supplied to a consumer in another part of the UK, any mandatory consumer protection rules for that jurisdiction will still apply where relevant.

These terms form the entire agreement between you and us regarding the booked service, except where a written variation has been agreed. No employee, driver, or operative has authority to vary these terms unless authorised by us in writing. If we choose not to enforce any part of these terms on a particular occasion, that does not mean we waive our right to enforce it later.

Termination of a booking may occur if either party materially breaches the agreement, if safety is compromised, or if continuing would be unlawful or impractical. We may end the service immediately if our team is exposed to abuse, violence, threats, illegal requests, or unsafe working conditions. In such circumstances, all work completed up to the point of termination may remain chargeable.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that any person acting on your behalf is authorised to accept them and to provide instructions relating to the move, delivery, or disposal. These terms are designed to support a fair, safe, and transparent Brompton Man and Van service for both parties.