Privacy Policy
Brompton Man and Van Privacy Policy
This Privacy Policy explains how Brompton Man and Van collects, uses, stores and protects the personal data of its customers, prospective customers and website visitors. It applies to all Brompton Man and Van customers in our service area, whether you contact us online, by message or in person, and whether you proceed to use our services or not.
Who We Are and Scope of this Policy
Brompton Man and Van is a removals and transport service provider. In the course of providing quotations, arranging moves and delivering our services, we act as a data controller in respect of the personal data we collect and process about you. This Privacy Policy sets out how we meet our obligations under the UK General Data Protection Regulation and the Data Protection Act 2018.
By engaging with Brompton Man and Van, requesting a quote or using our services, you acknowledge that you have read and understood this Privacy Policy.
What Personal Data We Collect
We collect and process different types of personal data depending on your interactions with us. This may include:
Identification and contact details such as your name, postal address, collection and delivery addresses, and other relevant address details for access and parking, together with any contact details you choose to provide such as email, messaging account name or similar identifiers.
Service and booking information such as details about your requested move or transport service, dates and times, property type, access notes, parking arrangements, inventory or item descriptions, photographs you choose to send us and any special instructions you provide.
Payment and transaction information such as records of payments made, payment method used and billing details. We do not store full payment card details where third party payment processors are used.
Communication records such as enquiries, quotes, messages, feedback, complaints and any other correspondence between you and Brompton Man and Van, including records of calls or written conversations where retained for business or legal purposes.
Technical and usage information where you visit our online pages, such as basic device and browser information, pages viewed and the time and date of visits. This is collected to help us understand how our services are used and to improve them.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quotation, make a booking, discuss a service, provide feedback or otherwise communicate with us. This may be via online forms, messages, telephone calls or in person.
We may also receive personal data indirectly from third parties where it is necessary for the performance of our services, for example if you are not the paying customer but are the person at the collection or delivery address, or if an intermediary booking platform relays details to us for the purpose of fulfilling a booking.
Lawful Basis for Processing Your Data
We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Contract: We process your personal data where it is necessary to provide a quotation, take steps at your request before entering into a contract, perform our contract with you, manage your booking, deliver the move or transport service and handle payments and related administration.
Legal obligation: We may process certain information to comply with legal and regulatory obligations, such as record keeping, tax and accounting requirements, and responding to lawful requests from public authorities.
Legitimate interests: We process personal data for our legitimate business interests, provided these are not overridden by your rights and freedoms. These interests include managing and improving our services, preventing fraud, ensuring the security of our operations and vehicles, handling enquiries and complaints, training staff and maintaining appropriate business records.
Consent: In limited situations we may rely on your consent, for example if we choose to send you certain types of marketing communications that are not based on our legitimate interests or where the law requires consent. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, respond to your enquiries and arrange bookings for Brompton Man and Van services.
To plan and carry out moves and transport services, including allocating vehicles and staff, assessing access and parking and managing timings and logistics.
To process payments, issue invoices and receipts, and manage any refunds or changes to your booking.
To communicate with you about your booking, including confirmations, updates and any necessary follow up after the service.
To monitor and improve our services, handle feedback and resolve complaints or disputes.
To meet legal, regulatory and insurance obligations, including record keeping and responding to lawful requests.
To protect our business, staff, customers and property, including the prevention and detection of fraud or other unlawful activities.
Data Sharing and Processors
We do not sell your personal data. We may share your information with trusted third parties where necessary for the operation of our business and the performance of our services or where required by law. These third parties act as data processors or independent controllers depending on their role.
Data processors we may use include payment processing providers to securely handle transactions, providers of accounting, invoicing or business administration tools, cloud storage and IT service providers that host or maintain our systems, and communication platforms used to send confirmations or updates.
Where we use a data processor, we ensure that a written agreement is in place requiring them to process personal data only on our documented instructions, to keep it secure and to comply with applicable data protection laws.
We may also share data with professional advisers such as accountants or legal advisers, with insurers for the purpose of administering insurance or handling claims, and with public authorities, regulators or law enforcement agencies where required or permitted by law.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as long as we are legally required to do so. The length of time we retain data depends on the type of information and the reasons for processing it.
Quotation and enquiry data is typically retained for a period that allows us to respond to your enquiry, provide follow up information if requested and manage our business records. If you become a customer, relevant data will be retained as part of your customer record.
Customer and booking records, including invoices, payment information and service details, are usually kept for a number of years to comply with tax, accounting and legal obligations, and to enable us to handle any queries, complaints or claims that may arise after the service.
Technical and usage data may be kept for shorter periods necessary for security, troubleshooting and service improvement, unless longer retention is required or justified.
When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.
International Transfers
Where we use service providers or systems that store or process personal data outside the United Kingdom, we will take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using countries that have been recognised as providing an adequate level of protection or putting in place standard contractual clauses or equivalent measures.
How We Protect Your Data
We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those staff and processors who need it for legitimate business purposes, using secure systems, applying access controls and reviewing our procedures regularly.
While we take care to protect your personal data, no system can be completely secure. You are also responsible for keeping any information you send to us secure and for using secure channels where appropriate.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Brompton Man and Van customers and relevant individuals in our service area, subject to certain legal limitations and exemptions.
Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification: You have the right to ask us to correct or complete personal data that you believe is inaccurate or incomplete.
Right to erasure: In certain circumstances, you have the right to ask us to delete your personal data. This is not an absolute right and may be subject to our need to retain information for legal or contractual reasons.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we are considering a request to rectify or erase your data.
Right to object: You may object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is necessary for legal claims.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transfer it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
