Terms and Conditions
Brompton Man and Van Terms and Conditions of Service
These Terms and Conditions set out the basis on which Brompton Man and Van provides removal, transport and related services to private and business customers. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings shown:
Customer means the person, company or organisation that places a booking with Brompton Man and Van.
We, Us, Our means Brompton Man and Van, the provider of man and van, removal and transport services.
Services means any removal, man and van, transport, loading, unloading, packing, assistance or related services we agree to provide.
Goods means any furniture, belongings, boxes, equipment or other items that we are asked to move, transport, handle or store.
Booking means a confirmed request for our Services, including date, time, locations, vehicle size and staffing agreed between the Customer and us.
2. Scope of Services
We provide man and van and removal style transport services for domestic and commercial moves, item collection and delivery, and light relocations. Unless expressly agreed in writing, our Services do not include installation, disassembly of specialist equipment, plumbing, electrical work, or any activity for which a qualified professional or specific certification is legally required.
We reserve the right to refuse to transport any Goods that we reasonably consider to be unsafe, illegal, hazardous or inadequately packed for transport. We may also decline work that presents unreasonable health and safety risks, access issues or breaches applicable regulations, including waste and transport regulations.
3. Booking Process
3.1 Quotations
Any quotation provided by us is based on the information supplied by the Customer regarding the size of the move, type and quantity of Goods, access conditions, distance, and any special requirements. Quotations are not binding if the information provided is incomplete, inaccurate or later changes.
3.2 Confirming a Booking
A Booking is confirmed only when we have accepted the details of the job and you have agreed to the quoted rate or pricing structure. We may require a deposit or advance payment to secure certain bookings, particularly at busy times or for larger moves.
3.3 Changes to Bookings
If you wish to amend the date, time, locations, vehicle size, number of staff or scope of Services, you must notify us as early as possible. Changes are subject to availability and may result in revised pricing. If we cannot accommodate the changes requested, the original booking and cancellation terms will apply.
4. Customer Responsibilities
You agree to:
Ensure that we have accurate and complete information about the move, including addresses, access restrictions, parking arrangements, the nature and approximate volume of Goods, and any items requiring special handling.
Arrange suitable parking and any necessary permits or authorisations for our vehicles at all relevant locations. Any parking charges, penalties or enforcement costs resulting from inadequate arrangements may be charged to you.
Ensure that the premises are accessible at the agreed times and that you or your authorised representative is present to supervise, give instructions and sign any relevant documents.
Pack your Goods safely and securely, using appropriate materials and containers, unless we have specifically agreed to provide packing services.
Separate and clearly identify any items that must not be moved, as well as fragile, high value or delicate Goods.
Comply with all applicable laws and regulations, including waste regulations where disposal of items is requested.
5. Service Conditions and Access
You are responsible for ensuring that there is reasonable access to buildings and rooms, including lifts, stairways, corridors, doors and access roads. Where access is restricted, requires extra time or specialised equipment, additional charges may apply. We are not liable for any delay or inability to complete the work due to inadequate access or restrictions outside our control.
We may take reasonable steps to protect floors, walls or doorways, but we are not responsible for damage arising from moving large or awkward items through tight spaces where you have requested that we proceed and the risk has been explained.
6. Payments and Charges
6.1 Pricing
Our charges may be based on an hourly rate, fixed price, or a combination of both, as confirmed at the time of booking. Pricing may take into account distance, size of vehicle, number of staff, access conditions, and estimated duration.
6.2 Payment Terms
Unless otherwise agreed in writing, payment is due on completion of the job on the same day. We reserve the right to require part or full payment in advance for certain bookings. Time spent travelling to and from locations, waiting time due to Customer delays, and any additional work requested on the day may be chargeable.
6.3 Late Payment
If payment is not received when due, we may charge reasonable late payment fees or interest in line with applicable law and may suspend further Services until payment is made in full. We may also retain Goods until outstanding sums are settled, subject to applicable legal requirements.
7. Cancellations and Rescheduling
7.1 Customer Cancellations
If you need to cancel or reschedule your booking, you must notify us as soon as possible. As we allocate vehicles and staff in advance, the following terms may apply unless otherwise agreed:
Cancellations with sufficient notice before the scheduled start time may not incur a fee, depending on the nature of the booking and any advance preparations made.
Cancellations with shorter notice may incur a cancellation charge, reflecting the time reserved and any losses incurred, including staff, vehicle and administrative costs.
If we arrive at the collection address and are unable to gain access, or the job cannot proceed due to issues within the Customer’s control, this may be treated as a same-day cancellation and a call-out or minimum charge may apply.
7.2 Cancellations by Us
We reserve the right to cancel or amend a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, safety concerns or legal restrictions. We will endeavour to provide as much notice as possible and offer an alternative date or a refund of any advance payment received for the affected booking. We will not be liable for consequential losses arising from such cancellations, subject to applicable law.
8. Customer Conduct and Safety
You agree not to obstruct our staff, act abusively, or request that we engage in unsafe practices or unlawful activity. We may suspend or terminate the Service if our staff reasonably believe that continuing the work would put people, property or vehicles at risk, or involve a breach of safety rules or regulations.
9. Goods Not Accepted for Carriage
Unless expressly agreed in writing and appropriately prepared and labelled, we do not accept for transport any of the following:
Explosives, flammable or hazardous materials, compressed gases, chemicals or solvents.
Illegal goods, stolen items or contraband.
Perishable goods requiring controlled conditions.
Cash, jewellery or high value items such as fine art, antiques or collections beyond standard household or office contents.
Animals, plants, or living organisms.
If such items are included without our knowledge or agreement, we will not be liable for any loss or damage related to them, and you may be responsible for any resulting claims, fines or expenses.
10. Liability for Loss or Damage
10.1 Our Duty of Care
We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.
10.2 Excluded and Limited Liability
We are not liable for:
Normal wear and tear, minor marks or scratches that may occur despite reasonable care, especially on pre-used furniture or items with existing damage.
Loss or damage arising from inadequate packing by the Customer, including overfilled boxes, fragile items without protection, or self-assembly furniture which is poorly constructed or inherently weak.
Loss or damage where Goods are moved at your specific direction against our advice.
Indirect or consequential loss such as loss of profit, loss of opportunity, or loss due to delay, unless required by law.
Any loss or damage where you fail to notify us within a reasonable period after completion of the Service, allowing us an opportunity to inspect and respond.
10.3 Maximum Liability
Our total liability for loss of or damage to Goods arising from a single booking is limited to a reasonable amount, taking into account the value of the Goods, the nature of the Service, and applicable legal limits. If you wish to increase the level of protection, you should arrange separate insurance cover for your Goods or discuss any enhanced liability options we may offer.
11. Delays and Events Beyond Our Control
We will use reasonable efforts to arrive and complete the Service within the time agreed, but timings are estimates and not guaranteed. We are not responsible for delays caused by traffic, accidents, road closures, adverse weather, mechanical issues, or other events outside our reasonable control. Where such events occur, we will make reasonable efforts to complete the work as soon as practicable or reschedule where necessary.
12. Waste Removal and Regulations
Where we agree to remove unwanted items, rubbish or waste, we will do so in line with relevant waste regulations. We are not a general waste disposal company and may only remove waste types that are lawful and safe for us to carry. Hazardous or controlled waste may require specialist removal services, which you must arrange separately unless we have expressly agreed otherwise.
You confirm that any items presented for disposal are yours to dispose of and are not subject to any third party interest. Any costs, fines or liabilities arising from false declarations or unlawful disposal requested by you may be charged back to you.
13. Complaints and Claims
If you are dissatisfied with any aspect of our Service, you should raise the issue as soon as possible, ideally on the day, so that we can attempt to resolve it promptly. For claims relating to damage or loss, you must provide details and evidence within a reasonable timeframe after completion of the job, including photographs and a description of the circumstances. We will review your complaint fairly and, where appropriate, offer repair, reasonable compensation or another form of resolution in line with these Terms and applicable law.
14. Insurance
We maintain appropriate insurance cover in connection with our vehicles and operations as required by law. This does not replace your own responsibility to insure your Goods. You are strongly advised to ensure that your household, contents or business insurance provides suitable cover for removals and transport, or to arrange separate cover if necessary.
15. Data Protection and Privacy
We collect and process personal data such as names, addresses and job details for the purposes of administering bookings, providing Services, handling payments and meeting legal obligations. We take reasonable steps to keep your information secure and will not sell your personal data. Your details may be shared with staff, contractors and service providers where necessary to deliver the Service and comply with regulations.
16. Amendments to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any material changes will ordinarily apply to future bookings only.
17. Severability
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights you may have as a consumer under the law.
By confirming a booking with Brompton Man and Van, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
